What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide directly — your name, email address, contact number and date of birth. When you make a deposit using Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount; we
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do not store your full eWallet credentials or PIN. We also collect device and session data automatically — browser type, IP address, pages visited and session duration — to keep your account secure and to detect unusual activity. This data stays within the platform and its
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verified service partners only. Where you use DuitNow or FPX to fund your account, the same transaction-reference approach applies: only what is needed to verify and reconcile your payment is kept on file. We retain your account data for as long as your account remains active,
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and for a further period required under applicable law. You may request a summary of the data we hold at any time by contacting our support team. Access to this platform and its data-handling practices is subject to local law and is available only where local
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law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.